Franklin County Broadband Needs Assessment

Thank you for taking this survey. Your response will help the County better understand how, where, and why people use the Internet. This information will help us seek to improve internet access and reliability through effective broadband infrastructure placement. Completing this survey is well worth your time because it will enhance quality of life in numerous ways such as working, shopping, learning, and visiting your doctor from home.

Privacy Policy

  • Survey responses may be displayed geographically to show speeds for campaigns. However, personal information will never be displayed.
  • We may use submitted email addresses to contact people about future campaign information.
  • Any information gathered will never be shared or used outside of campaign purposes.

Read the full Privacy Policy

Survey Questions

Part One: Basic Service Description

This part of the survey is used to characterize your current Internet service. This information is only used to help the County anticipate future broadband infrastructure needs.

Please fill out all required fields (*) and submit.










Use the speed test above for the next two questions. Must be run at your home.

*By submitting this survey, you agree to our Terms of Service.

Thank you for taking the time to complete this survey.

The results will aid the County in better understanding broadband infrastructure needs in an effort to improve internet access and reliability.

The Center for Geospatial Information Technology at Virginia Tech is a multidisciplinary center that works with other research groups and agencies to develop advanced uses of geospatial technologies.

The Center for Innovative Technology is a non-profit corporation that uses technology-based economic development strategies to help entrepreneurs launch and grow technology companies. CIT Broadband works to accelerate the socio-economic growth of Virginia's rural and underserved areas.

Map of Franklin County Broadband Needs Assessment Respondents

Maroon map markers show the locations of responses.

Terms of Service

Thank you for using SurveyCardinal, brought to you by the Center for Geospatial Information Technology (CGIT) at Virginia Tech and the Center for Innovative technology (CIT). In order to use the tool you must agree to the following terms and privacy policy for this website.

Required Information

While responding to survey requests, the following information must be provided by the user:

Use of Information

By using these services, you agree that we may use such data in accordance with the privacy policies stated herein. Submitted survey responses are stored in a secure database that only our necessary personnel have access to. All personal information submitted will not be revealed, given, or sold to a third party. Collected information will be used for broadband demand analysis for Virginia, and users who respond will be respresented by a map marker displaying demand for their campaign area.

No user profiles are created for users to manage their survey submissions or contact information. Once a survey has been submitted, any corrections to the user's survey submission must be handled through contact with CGIT by phone or email.

Guidelines for Proper Use

Misuse, such as using SurveyCardinal outside of its provided interface and instructions, by any user will be cause for termination of that user's service. If you have any questions about your experience with SurveyCardinal, you may contact us by the phone number and email address provided through the website. Users should also consult Virginia Tech's policy on Acceptable Use. Virginia Tech complies with all statutory and legal requirements with respect to access to information.

Outside Parties

Our privacy policy does not apply to services offered by other companies or individuals, including separate websites that we link to in our services. Our privacy policy does not cover the terms, conditions, and privacy policies of other companies or organizations who advertise our services.

Policy Changes

We will ask for user consent before using information for a purpose other than those set out in the Terms of Service. Our Terms of Service may change as necessary, and any changes to these Terms of Service will be posted on this page. We will not reduce user rights without their consent.